Prices;

Prices include and exclude all expenses as outlined in the itineraries or invoice.

Transport;

Transportation, transfers, excursions, and tours shall be by our safari vehicles, including 4×4-wheel
drives, safari minivans, saloon cars, trucks, or shuttle buses, or as per the booking.

Bookings & Reservations;

A deposit of at least 50% (Minimum 30% or as discussed) of the cost of the safari shall be required for
bookings to be confirmed and reserved before the date of the safari, depending on the availability of
accommodation and Transport. International travelers must make their reservations at least one month
before the day of travel and clear their balances on arrival in cash or bank deposit unless otherwise
agreed.

Payments;

All safaris must be fully paid for before the commencement of the safari. All travelers must pay their
deposits and balances only to the authorized company accounts; any payment out of these accounts must
be authorized in writing and approved by the company management via official company communication
channels. The company will not be liable for payments, offers, and agreements outside the official
accounts by persons other than the company directors. All payments must be receipted/involved – Please
request your receipt/invoice. Company currency exchange rates apply at all times.

Safari orientations;

Unless the safari is private, clients will share the safari facilities with others. Clients are therefore advised
to be good-natured and enjoy being with others. Be prepared to encounter customs and habits that may be
different from your own and form part of the adventure.

Changes in itineraries;

The sequence of itineraries is normally adhered to but the company reserves the right to make alterations
occasioned by weather, road works, high season congestion, or any other unforeseen circumstances. Any
alterations by the clients to the agreed itineraries should be done in the office. The company shall not be held liable for any complaint arising out of changes made between the client and the safari guide out of
the office. All changes must be informed to the office.

CANCELLATION & POSTPONEMENTS;

In case a client wishes to cancel or postpone their booking, the following cancellation & postponement
policies shall apply;

Domestic/Resident travelers

3 weeks before the date of travel – 100% refund less transaction charges
Less than 2 weeks before the date of travel – 50% refund less transaction
charges
No show and less than 1 week before date of travel – No refund.

International travelers

1 month before the date of travel – 100% refund less transaction charges
1 Week to the date of travel – 50% refund less transaction charges
Less than 2 weeks and No show – No refund

PEAK SEASONS: Bookings made for peak seasons (or durations where availability will be considered
scarce) and whereas the company will have already made a down payment to reserve transport,
accommodation, and any other costs, the 3rd party – hotel/lodge policies and transport car hire policies
will apply accordingly and clients who seek refunds will be refunded as per these policies.

FLIGHTS/SGR TRAIN TICKETS: Bookings inclusive of flight/SGR made in advance
whereas the company will have already paid for the tickets, in case of cancelation the 3rd party flight/SGR
policies will apply and clients who seek refunds will be refunded as per these policies.
OTHER: Cancelations and postponements forced by matters beyond individual human capacity such as
government restrictions and regulations, outbreak of diseases, war, and any other thing will be treated as
special cases case by case and accordingly to reservations already made.

Refunds: Once the refund amount is calculated and agreed upon as per applicable cancellation policies,
the refund process will be initiated and can take up to a maximum of 60 working days – however we will
strive to refund as soon as possible.
Credits: All canceled bookings and postponed Bookings that will be agreed to be kept as credit, will be
valid for up to 1 year or as per the period agreed and by the 3rd party policies on credit (hotels, transport,
etc.) where applicable. Clients must be issued with a credit note indicating the agreed credit timelines and
details. All Payments made and bookings canceled or postponed without agreed credit timeline will be
valid for 3 months after which the credit will be deemed to have expired. Credit notes cannot be
redeemed as cash nor can they be transferred to other company guests by the company unless on client
request to guests known to the client.

Liability;

The company’s liability to passengers carried in vehicles for transfer, excursions, and tours is governed by
the laws of Kenya and all claims are subject to the courts of Kenya. Whilst every care is taken, the
company shall not be held liable for loss or damage to personal property and clients are advised to arrange
relevant insurance and take care of their belongings. Personal medical insurance and medical conditions
arising from the safari are not covered unless otherwise stated and included in the safari.

Subcontract;

The company reserves the right to subcontract any part or the full safari, and in the event of such
subcontract, all the above terms shall apply.
For Eloito Africa Safaris

Signed

Eloito Africa Safaris